In order to ensure the safety and well-being of guests and employees, hospitality businesses have quickly adapted to social distancing measures. From adhering to government requirements to finding creative ways to helping people feel safe, the hospitality industry is evolving through the pandemic.
The time to trial new technology
Technology was always pivotal for the future of the industry, but the pandemic has accelerated the adoption of new technology. L’Hotel is one such example. The Hong Kong hotel group are relying on Genie, Genia and Genius – robots to limit interaction between guests and employees by delivering meals, particularly helpful for those guests undergoing government mandated 14-day quarantine periods. The adoption of such technology reduces risk during the pandemic and we will likely see more robots in hospitality soon.
Service at your finger tips
We never imagined hospitality without face-to-face interaction before COVID-19. Hotels continue to find creative ways to deliver high quality guest experience whilst social distancing. Marriott hotels worldwide encourage guests to download their app on smartphones. Guests can use the app to check-in, completely bypassing other guests and the front desk, and unlock rooms. All queries – from concierge services to placing room service orders – can also be placed and processed through the app.
Entrepreneurial spirit: businesses branching out
Travel businesses like Klook (a travel booking portal) have exhibited true entrepreneurial spirit. Instead of choosing to lay low until the pandemic is under control, Klook quickly increased domestic experience offeringss and partnered with logistics company Lalamove to deliver takeaway food.
The new meaning of contactless
Contactless payment has become an integral part of many businesses, now more than ever. Grab has introduced Contactless Delivery, Contactless Payment, and GrabFood pick-up across Southeast Asia. Customers are encouraged to go cashless and provide instructions through their app for contactless delivery.