Company Description:

Launched in 2000 as a small London based concierge service, we have experienced a complete transformation in a decade, and currently have offices in over 60 countries around the world. The service we provide to our discerning and high-net-worth Members, including corporate accounts, is proactive and personalised, catering to every Member's need, from last-minute restaurant bookings, travel arrangements, and access to private parties, as well as fulfilling every unusual request and successfully connecting businesses all over the world. 

Quintessentially can offer access to the inaccessible and can make the seemingly impossible, possible

In a bid to ensure only the very best service is delivered across the luxury market, we have also launched luxury Sister Businesses comprised of experts in every luxury division. This includes real estate, travel, luxury retail, wine, art, flowers, private aviation and many more.

Quintessentially is always on the look-out for driven, creative and talented individuals to join our dynamic and vibrant team. If you are considering your future and are looking for somewhere to make a real difference in an industry that offers great opportunities and professional growth please take a moment to have a look at our list of current vacancies worldwide.

Customer Service Executive (Japanese Speaking)



Hong Kong, Hong Kong

Department / Function:

Front Office / Guest Services / VIP

Job Industry:


Employment Type:

Full Time



Years of Experience:

1 - 3 years

Job Description:

Hours of work:    
  • Contracted hours are based on a 24-hour team shift pattern and are dictated by the weekly rota. Please note, in order to fulfill the duties of the role, varying hours may be necessary on a week-by-week basis.
  • This will consist of a combination of the following hours; day/evening shifts from 8am to 4pm, 12pm to 8pm or 4pm to 12am or overnight from 12am to 8am.
  • Required to be on call outside working hours in case of any service-related emergency.
Job Summary
  • Our Private and Corporate Clients (‘Members’) are based around the globe, and place a variety of lifestyle and leisure-related international requests to our Member Assistance team. They can do this via telephone or email which will be received, acknowledged, researched and carried out by a team of Lifestyle Consultants in a timely manner. This will involve a number of Consultants speaking a variety of Asian languages.
  • Researching and arranging Member requests
  • Intensive and extensive phone and email-based correspondence
  • Proactively engage Members and provide creative options in a timely manner
  • Reactive handling of all incoming luxury lifestyle and leisure-related requests and enquiries from members in accordance with the company’s standards

Job Requirements:

  • Fluency in English, Cantonese, and Japanese
  • Passionate about customer service, delivering excellent standards of service and understanding the need for outstanding client empathy
  • Good team player - outgoing and display compassion towards fellow colleagues
  • Fast learner - adapting to new processes in rapid change climate
  • Knowledge of the luxury market
  • Excellent interpersonal skills - outstanding telephone manner
  • Creative problem solving and top notch organisational skills with attention to detail
  • Confident, with the ability to prioritise, delegate and meet deadlines working under pressure.
  • Strong IT and customer relations management systems skills
  • Mature approach, dedicated and committed with a strong drive, independent
  • Reliability - excellent time keeping is crucial to this role
  • Polished appearance
  • Experienced in dealing with confidential information employing discretion and sensitivity at all times
Experience sought:
  • Possess a minimum of 2-3 years Customer Service experience in any of the following sectors/areas: Executive support, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel and leisure.
  • Experienced handling of executives, senior executives and VIP’s.
  • In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
  • Good knowledge of worldwide travel destinations and luxury products/services, specifically Asia Pacific. Overseas exposure.
Interested parties please click “Apply Now”

We offered 5-day working week and medical insurance. Applicants should e-mail resume, availability and expected salary to us.