Company Description:

Here's To Your Journey with Sheraton Grand Macao Hotel, Cotai Central

Sheraton is one of Marriott International's 30 renowned hotel brands. As the world's leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

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Guest Services Manager, Club



Macau, Macau

Department / Function:

Front Office / Guest Services / Concierge

Job Industry:

Hotels / Resorts



Years of Experience:

1 - 3 years

Job Description:

- To oversee the daily Club Desk operations, respond to guests’ requests and maximize customer satisfaction.
- To maintain close communication with the Front Desk team and other departments in order to support the overall Guest Arrival Experience. To foster a positive working environment and a culture of collaboration with all departments.
- To uphold Sheraton standards and to be responsive to the instructions of the Front Office Manager.
- Ensure that the requests and needs of all guests are accommodated.
- Ensure that associate’s act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

Job Requirements:

- High school, diploma in hotel management or equivalent education required.
- Excellent communication skills, both verbal and written.
- Strong organizational and operational skills; ability to work with minimum supervision.
- Minimum of 2 years experience in a five-star property in a similar position.