Company Description:

Welcome to the Dorsett Wanchai Hong Kong Hotel (formerly the Cosmopolitan Hotel Hong Kong) – your perfect Hong Kong hotel for experiencing the best of “Asia’s world city”.
Located between Causeway Bay and Wanchai – the vibrant heart of commercial and business Hong Kong – the hotel is only an 8-minute walk away from the nearest MTR station and the vibrant Causeway Bay shopping and entertainment area where Times Square mega shopping mall, restaurants, and nightlife can be found.

With the discerning business and leisure traveller in mind coupled with Asian-style courtesy and efficiency, our hotel offers “beyond thoughtful” services such as a 24-hour full stay (check-in any time of the day and enjoy a full 24 hours with us), 1-hour Response Guaranteed (ensure your queries to be answered and assistance is provided within 1-hour) and a free shuttle bus network that takes you to 15 different must-see destinations in Causeway Bay, Wan Chai, Central, Admiralty, Quarry Bay and Tai Koo.

Extensive amenities such as free use of a smart phone with unlimited 4G internet and IDD calls to 8 countries and premium Wi-Fi (up to 200 mbps & 6 devices at a time) simply cannot be matched.

Unique and trendy, in the light of the name change, the Dorsett Wanchai Hong Kong Hotel has fresh new look and will offer even more of its unrivalled blend of international-standard comfort, personalized service, and local insider knowledge that sets it as a place apart. The Dorsett Wanchai Hong Kong Hotel is a superior 4-star, environmentally friendly “green” hotel with a 100% smoke-free policy. It is also an Earthcheck Bronze Benchmarked Hotel. This is the only Hong Kong hotel of this “green” standard.

To ensure your next stay is beyond expectations, our hotel has undergone a complete makeover of all guestrooms with a series of newly refurbished rooms and suites that will surely delight and surprise. Choose from the mind-calming Superior Room, sophisticated Premier Room, classy and engaging Grand Deluxe Course View Room, Deluxe Triple Room. Well-designed Deluxe Family Quad Room to the elegant and neo-classical Executive Suite. Most rooms also come with a scenic racecourse or city view of Causeway Bay.

Delivering only the highest level of service and accommodation, the Dorsett Wanchai is decorated with eclectic and playful touches.

Guest Services Agent / Senior Guest Services Agent



Hong Kong, Hong Kong

Department / Function:

Front Office / Guest Services / Concierge

Job Industry:

Hotels / Resorts

Legally eligible to work in:

Hong Kong

Employment Type:

Full Time



Years of Experience:

1 - 3 years

Job Description:

We are looking for a Guest Services Agent / Senior Guest Services Agent.

Job Requirements:

  • Certificate / Diploma or above in Hospitality Management or related disciplines
  • Minimum 2 years' relevant experience in Hotel Industry
  • Service-orientated with sound knowledge in Front Office Operation
  • Knowledge of using Fidelio Opera would be an advantage
  • Self-motivated, independent, strong interpersonal and communications skills
  • Good command of both English, Cantonese and Mandarin
  • Candidate with more experience can apply for Senior Guest Services Agent 
  • Additional 2 day off per month

We offer an attractive remuneration package, benefits and career advancement opportunities. If you are interested in joining us, please click "Apply Now".

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidentiality and will only be used for applications for relevant / similar post(s) within the Group.

Applicants who do not hear from us within eight weeks should consider their applications unsuccessful. Information collected will be used for employment only and will be destroyed 6 months after the interview.