Company Description:

Ten was founded in 1998 by Alex Cheatle and Andrew Long with a compelling vision – to provide an unrivalled, personalised service that would help its members get the most from life.

The business began providing a pioneering lifestyle concierge service to 20 members in London. The more requests they took on, the better the business got. As its reputation, contacts and expertise grew, Ten expanded its private membership base. In 2001 Ten won its first corporate contract to provide concierge on behalf of a major banking group. We now run more than 40 customer and employee loyalty schemes with millions of members worldwide.

Ten’s service has always been underpinned by human expertise and technology capability. We intentionally built a model that not only embraces complexity but also thrives on it. The result, almost 20 years later, is a business with billions of data touchpoints, and a DNA of codified knowledge – allowing us to say ‘yes’ when most can’t.

In November 2017, Ten Lifestyle Group plc was admitted to AIM. (Symbol: TENG)


Luxury Lifestyle Concierge - Dining & Nightlife Specialist



Hong Kong, Hong Kong

Department / Function:

Call Center / Reservations / Ticketing, Front Office / Guest Services / Concierge

Job Industry:

Food & Beverage (F&B), Hotels / Resorts, Travel / Tourism / Attractions, Others

Legally eligible to work in:

Hong Kong

Employment Type:

Full Time



Years of Experience:

5 - 7 years

Job Description:

Are you...
  • A foodie who enjoys all types of cuisines and love exploring different restaurants?
  • The person your friends always turn to for suggestions on their dining plans?
  • Always ‘in the know’ about all the new restaurant and club openings about town and best places to go?
  • Someone who thrives in a fast paced and fun working environment?
Yes? Read on…

Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Dining & Nightlife Specialist, no two days are ever the same. You will genuinely enjoy sharing your in-depth knowledge of restaurants and passion for food with our members. You will use your expertise to help our members to select and make the best possible bookings to suit their specifications and meet their deadlines, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our international members request within specified time frames.

Job Requirements:

The ideal candidate will have:
  • Native-level of Cantonese – with fluent English/Mandarin – written and spoken
  • A passion for restaurants is a must and someone who enjoys and be excited about food
  • Varied knowledge of different cuisines worldwide will be an advantage
  • Energetic and motivated team players who enjoy the challenge of meeting and beating targets
  • People who are passionate about delivering high quality personalised support and have excellent research skills
  • People who can use their initiative and creativity to best meet the needs of our members
  • Ability to build and maintain good relationships with partner restaurants and clubs
  • Experience in the high-end and luxury customer service, international dining or hospitality industry would be an added advantage
This position is a 40-hour work week with day and evening shifts, Monday to Sunday.

Please note that we can only accept applications if you have the right to work in Hong Kong.