Company Description:

Ten was founded in 1998 by Alex Cheatle and Andrew Long with a compelling vision – to provide an unrivalled, personalised service that would help its members get the most from life.

The business began providing a pioneering lifestyle concierge service to 20 members in London. The more requests they took on, the better the business got. As its reputation, contacts and expertise grew, Ten expanded its private membership base. In 2001 Ten won its first corporate contract to provide concierge on behalf of a major banking group. We now run more than 40 customer and employee loyalty schemes with millions of members worldwide.

Ten’s service has always been underpinned by human expertise and technology capability. We intentionally built a model that not only embraces complexity but also thrives on it. The result, almost 20 years later, is a business with billions of data touchpoints, and a DNA of codified knowledge – allowing us to say ‘yes’ when most can’t.

In November 2017, Ten Lifestyle Group plc was admitted to AIM. (Symbol: TENG)


Luxury Lifestyle Concierge - Tickets & Events Specialist



Hong Kong, Hong Kong

Department / Function:

Call Center / Reservations / Ticketing, Front Office / Guest Services / Concierge

Job Industry:

Booking Engine / Travel Agency, Hotels / Resorts, Travel / Tourism / Attractions, Others

Legally eligible to work in:

Hong Kong

Employment Type:

Full Time



Years of Experience:

5 - 7 years

Job Description:

Are you…
  • An experienced tickets specialist with all the right contacts?
  • The person your friends always come to for getting tickets to sold out shows and events?
  • Always ‘in the know’ about all the latest shows, music events or sports fixtures?
  • Someone who thrives in a fast paced and fun working environment?
Yes? Read on…

Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Tickets & Events Specialist, you will source tickets for concerts, theatre, film premieres and sporting events within Hong Kong and worldwide. You will use your knowledge, contacts and expertise to ensure our members attend the events to which they request access. You will be creating personalised solutions to their requests and exceeding all expectations. Some of their requests will be straight forward such as checking prices and availability for events. Others, however, will be more unusual and will require tenacity and excellent problem-solving skills such as sourcing tickets for exclusive and sold out events.

Job Requirements:

The ideal candidate will have:
  • Native-level of Cantonese – with fluent English/Mandarin – written and spoken
  • Energetic and motivated team players who enjoy the challenge of meeting and beating targets.
  • Initiative and creativity to best meet the needs of our members .
  • Passion about music, sports and theatre and delivering high-quality personalised support with excellent research skills.
  • Experience in the high-end and luxury customer service, ticketing, travel, or hospitality industry would be an added advantage
This position is a 40-hour work week with day and evening shifts, Monday to Sunday.

Please note that we can only accept applications if you have the right to work in Hong Kong.