Company Description:

Ten was founded in 1998 by Alex Cheatle and Andrew Long with a compelling vision – to provide an unrivalled, personalised service that would help its members get the most from life.

The business began providing a pioneering lifestyle concierge service to 20 members in London. The more requests they took on, the better the business got. As its reputation, contacts and expertise grew, Ten expanded its private membership base. In 2001 Ten won its first corporate contract to provide concierge on behalf of a major banking group. We now run more than 40 customer and employee loyalty schemes with millions of members worldwide.

Ten’s service has always been underpinned by human expertise and technology capability. We intentionally built a model that not only embraces complexity but also thrives on it. The result, almost 20 years later, is a business with billions of data touchpoints, and a DNA of codified knowledge – allowing us to say ‘yes’ when most can’t.

In November 2017, Ten Lifestyle Group plc was admitted to AIM. (Symbol: TENG)


Luxury Lifestyle Concierge - Travel & Hotels Specialist



Hong Kong, Hong Kong

Department / Function:

Call Center / Reservations / Ticketing, Front Office / Guest Services / Concierge

Job Industry:

Booking Engine / Travel Agency, Hotels / Resorts, Travel / Tourism / Attractions, Others

Legally eligible to work in:

Hong Kong

Employment Type:

Full Time



Years of Experience:

5 - 7 years

Job Description:

Are you...
  • A travel consultant who loves working in the travel industry?
  • The person your friends always turn to for suggestions on their holiday destinations?
  • Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?
  • Someone who thrives in a fast paced and fun working environment?
Yes? Read on…

Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Travel Specialist, no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. You will primarily be dealing in the following areas; Travel, Hotels & Flights including restaurant and ticket knowledge. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our international members request within specified time frames.

Job Requirements:

The ideal candidate will have:
  • Native-level of Cantonese – with fluent English/Mandarin – written and spoken
  • Travel background is a must with at least 5 years of experience in Hotels, Travel, Airlines, Airport etc.
  • GDS skills required in Amadeus, Galileo or Sabre.
  • Energetic and motivated team players who enjoy the challenge of meeting and beating targets
  • People who are passionate about delivering high quality personalised support and have excellent research skills
  • People who can use their initiative and creativity to best meet the needs of our members
  • Experience in creating bespoke travel itineraries
  • Experience in the high-end and luxury customer service and hospitality industry would be an added advantage
This position is a 40-hour work week with day and evening shifts, Monday to Sunday.

Please note that we can only accept applications if you have the right to work in Hong Kong.