Company Description:

We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart.
All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. That's why we invest in their careers, supporting them to explore their interests and expand their horizons across many different areas and roles.
Our global family can open up a world of opportunities for you, in the air and on the ground. This means that your first role at Cathay Pacific won't be your last. It could take you anywhere.
Let your passion fly with us and discover just how far you can go.

Training Specialist (2 Years Contract)



Hong Kong, Hong Kong

Department / Function:

Human Resources

Job Industry:

Airline / Airport

Employment Type:

Contract, Full Time



Years of Experience:

3 - 5 years

Job Description:

Department: Inflight Services Department (ISD)

Reports to: Assistant Manager-Premium Service Training.
The Training Specialist will deliver inflight premium services training for all categories of cabin crew.  The position will also be responsible for assisting in the design, development and delivery of premium service training courses and e-learning modules, trainee performance management, the communication of company messages, maintenance and upkeep of learning material.

Key responsibilities:
  • Conduct premium service training with adherence to service standards, operational and regulatory requirements
  • Facilitate soft skills training in Premium Service Training Courses
  • Monitor and assess cabin crew training performance
  • Assist in the design and updating of training materials including e-modules
  • Provide feedback and coaching to trainees
  • Perform  administrative duties (e.g. training reports, records)
  • Classroom or mock-up preparation and housekeeping for training
  • Assist in promoting cabin safety and service related concepts and best practices to the cabin crew community
  • Perform training duties which are deemed appropriate as and when assigned
  • Attend cross section/departmental meetings  as and when required
  • Participate in training related projects as and when required

Job Requirements:

  • Minimum 3 years’ experience in customer service and/or cabin crew experience
  • Excellent interpersonal and communication skills in both written and spoken English
  • Good presentation skills and good working knowledge of computer skills with MS Office applications
  • A quick learner , organized and able to work effectively and professionally  under time pressure with strong desire to help others to succeed
  • Open-minded and adaptive to change
  • May be required to work on Saturdays or Public Holidays

Application deadline : 7 April 2017
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.