Company Description:


Windsor Plaza Hotel offers authentic Vietnamese hospitality and world-class facilities. 
 
Key Features
  • 376 well-appointed rooms and suites
  • 3 award-winning restaurants and a terrace bar
  • Conference center with six meeting rooms
  • 2,000-person capacity Jade Ballroom
  • Fitness Center and swimming pool
  • Hourly shuttle bus to city destinations
  • Complimentary wireless internet 
 
Location
The Windsor Plaza Hotel is located just 10 kilometers from Tan Son Nhat International Airport in Ho Chi Minh City, Vietnam. The hotel offers convenient access to the city’s convention centers, railway station, and historic Chinatown. In addition, the hotel provides hourly shuttle bus service to city landmarks and restaurants. 

Duty Manager

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Location:

Ho Chi Minh City, Vietnam

Department / Function:

Front Office / Guest Services / Concierge, General Management / Corporate Office

Job Industry:

Hotels / Resorts

Legally eligible to work in:

Vietnam
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Employment Type:

Full Time

Posted:

07.11.2017

Years of Experience:

1 - 3 years
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Job Description:

As a Duty Manager, your responsibilities include:-
  • To be fully aware of the Hotel's products and activities.
  • To be fully aware of hotel's policies and procedures as well as the staff handbook and disciplinary action proceedings.
  • Conforms to and enforces hotel policies and procedures as well as rules and regulations laid down by the management in order to achieve the highest levels of uniformity and guest service.
  • Patrols in the entire Hotel to verify smooth operations, to avoid disrespect of company procedures and policies or property and assets removed without proper authorization.
  • Inspects the hotel premises on a regular basis to ensure that rooms and public areas as well as restaurants meet hotel standards
  • Responsible for safeguarding of the property and asset of the hotel, including the basement and outskirt areas of the hotel.
  • Supervises a high standard of hygiene and sanitation throughout all service and public areas of the hotel.
  • Ensures highest standards of personal appearance and hygiene, clean and pressed uniforms and nametags described in the hotel policy.
  • Decides about measures to be taken in cases of incidents at the Hotel and coordinates with other department heads on follow ups.
  • He/She might be asked to proceed minor investigations in cases of theft or accidents
  • To meets and greet the guests especially regulars and VIPs on the arrivals and departures.
  • He/She has to ensure that proper action is taken in cases of sickness, disease, theft or loss of property of the hotel or guests.
  • Ensures that behavior of patrons, guests, visitors and staff is monitored and appropriate action is taken during failure or emergency.
  • He/ She will work closely with local authorities in cases of emergencies and coordinates all emergencies activities and reports immediately to the management.
  • Proceeds crises situations and evacuation according to hotel emergency procedures.
  • Performs special duties as required by the General Manager or Rooms Division Manager.
  • Prepares a daily report on incidents and observations to the General and Rooms Division Manager, electronically and confidential.

Job Requirements:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Good writing skills
  • Proficient in the use of Microsoft Office and Opera System
  • Problem solving and organizational abilities
  • At least 2 year(s) of working experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Location:
18 An Duong Vuong, Distric 5