Articles Career tips

What to do if you lose your job

Let’s face it, the hospitality industry has been devastated by the pandemic.  What to do if you lose your job? First, stay positive. Here are a few steps to help you prepare and find a new job.

Know your rights

Make sure you are familiar with local labour laws regarding your termination entitlements. Ask HR to explain your final pay and how it is calculated. 

Exit interviews

Losing your job is going to be rough but don’t let your emotions control you.  Try not to get mad at HR or your manager, as they may very well be the next to exit the company.  If possible, ask for an exit interview.  This will be your last chance to get meaningful feedback with regards to your performance and to seek advice on how to find your next opportunity.

Reference letter

Ask for a formal reference letter and make sure it states you lost your job because of corporate downsizing due to the economic downturn.  You should also try to get a personal reference letter from your boss too.

Update your resume

It’s time to reflect on your career.  Write your new resume from a fresh perspective.  Be sure to include your job duties, strengths, skills and achievements from all your jobs.  For each job you apply to, consider adapting your resume to match the job requirements.

Job hunt

Treat job hunting as a job.  Set a plan, schedule time to look for opportunities, apply to jobs and prepare for interviews. Stay organized.  Research and create a list of companies where you want to work – competitors/customers/vendors of your previous employer(s) and potentially other companies where your skills can be applied. Many use of job alert functions on job sites so you receive notifications of new suitable jobs.


Since your job hunt is not a secret, openly use every resource available to you.  Announce you are open to new opportunities on your LinkedIn profile.  Use your network of contacts, former colleagues and employers for job referrals and support.  Make your headhunter network work for you and pass them your updated resume.  Stay tuned to people movements, potential career leads, and make valuable connections with people in your industry.

Brush up on your interview skills

Treat your first few interviews as practice. Think about how you could have answered those questions better.  With this in mind, arrange your interview schedule so that you have a few “practice” interviews!

Spend time with former colleagues, mentors and people in the industry. Talking shop in a relaxed environment will increase your confidence.

Hit the books

Remember the “development suggestions” from your performance reviews?  This is the best time to take that advice and improve your skills.  Consider online courses so that your course work will not interrupt your job hunting. Also make sure you are taking courses that provide you accreditation that fills the time gaps in your resume!

Keep busy

Consider freelance or consulting work. It can be a great way to continue to gain experience while waiting for the right job to surface. If your background experience is feasible for freelance work, take advantage of it. Alternatively, pick up a part time job to make some money or do some volunteer work to give purpose to your daily life.

Stay positive

Positivity will get you through this trying period. Trust your own skills and that you will find an opportunity soon. Stay positive and stay COVID-negative!

Articles Industry trends

Hospitality’s evolution through a pandemic

In order to ensure the safety and well-being of guests and employees, hospitality businesses have quickly adapted to social distancing measures. From adhering to government requirements to finding creative ways to helping people feel safe, the hospitality industry is evolving through the pandemic.

The time to trial new technology

Technology was always pivotal for the future of the industry, but the pandemic has accelerated the adoption of new technology. L’Hotel is one such example. The Hong Kong hotel group are relying on Genie, Genia and Genius – robots to limit interaction between guests and employees by delivering meals, particularly helpful for those guests undergoing government mandated 14-day quarantine periods. The adoption of such technology reduces risk during the pandemic and we will likely see more robots in hospitality soon.

Service at your finger tips

We never imagined hospitality without face-to-face interaction before COVID-19. Hotels continue to find creative ways to deliver high quality guest experience whilst social distancing. Marriott hotels worldwide encourage guests to download their app on smartphones. Guests can use the app to check-in, completely bypassing other guests and the front desk, and unlock rooms. All queries – from concierge services to placing room service orders – can also be placed and processed through the app.

Entrepreneurial spirit: businesses branching out

Travel businesses like Klook (a travel booking portal) have exhibited true entrepreneurial spirit. Instead of choosing to lay low until the pandemic is under control, Klook quickly increased domestic experience offeringss and partnered with logistics company Lalamove to deliver takeaway food.

Takeouts in Pandemic

The new meaning of contactless

Contactless payment has become an integral part of many businesses, now more than ever. Grab has introduced Contactless Delivery, Contactless Payment, and GrabFood pick-up across Southeast Asia. Customers are encouraged to go cashless and provide instructions through their app for contactless delivery.

Articles Industry trends

Lessons from COVID-19

Whether your professional life has slowed down, ground to a halt, or sped up to mile-a-minute pace, life as we know it has drastically changed over the past months. Now, more than ever, people across industries are taking the time to reflect on the changes that have occurred and the positives we can take away from them in order to come out stronger. We spoke with four hospitality professionals who share the key lessons they’ve learned during the coronavirus pandemic.

Hotel Spa Manager

One of the main things I have learned over the last few months is how much I treasure my colleagues. I knew I enjoyed working with them, but I didn’t know how much I needed them in my life to keep my spirits high. We have gone through these challenges together and it has been a real bonding experience. It’s clear how fragile things are and how things can easily change, so I have learned to be more appreciative of the fact that we are in a position of strength. In our environment, there is still so much more that we can do and everyone is starting from zero, so we are going to take this opportunity to come back as strong as we can. Another thing I have learned is the importance of practicing what you preach. We always emphasise the importance of wellbeing, but I don’t think we really adopted these practices and enjoyed our own wellness tips. We’ve recently been able to take the time and follow our own advice – things like meditating and having a moment of gratitude – and it seems like the results show.

Restaurant Front of House

I think something I have learned is that we all take for granted how important food is to our social lives. Working in a restaurant I would see it every day and also am able to interact with people through my job, so restricted business operations have meant fewer people coming in. I now spend more time cooking and eating with my family to cherish that social element. Another thing I have learned is to embrace new skills. When we first opened we were all rushed off our feet and it was all hands on deck. That sense of camaraderie definitely prepped us for harder times. Everyone is chipping in where they can and taking on different roles until business resumes. It might not be your passion but it’s important to remember it is temporary and gives you a whole new respect for what others do to keep a business running.

Airline Customer Support

Our team is spread across a few different countries, so we are used to working closely together without the added benefit of face to face contact. This has really helped prepare for the challenges of remote working – a skill that’s become more important than ever before. Working in the customer service industry, one thing I have always known the importance of is patience, but this is more true now than ever before. Everybody is going through a difficult time – concerns about financial difficulties, reuniting families and more. We’re under a huge amount of pressure and it can be easy to feel overwhelmed. But staying calm and level headed will not only help reassure the person on the other end of the line, but also your peers as good attitudes spread.

Hotel Human Resources

It’s always difficult to make decisions on the movement of people, and this is especially true now. Nevertheless, we must stay positive and learn to listen to peoples’ concerns and needs. Panicking is a natural reaction, but it doesn’t help a stressful situation. This pandemic has allowed us to strengthen our crisis management skills and the ways we respond to unpredictable situations. Part of my job now is to keep promoting and raising hygiene standards – no easy task when thermometer guns are even harder to come across than a box of face masks! We ask staff to take their temperature at the start of every shift, and now offer a flexible lunch hour for office staff to avoid larger crowds – a policy we are happy to see people taking advantage of. Most importantly, I believe in teamwork. The situation is starting to improve, and with continued hope and faith, we can steer through the hard times together.

Articles Career tips

Dealing with difficult colleagues

Dealing with colleagues who are condescending, less than competent, or never pull their weight? Tired of co-workers who make your job living hell? You may not have the power to change who you work with, but you do have the power to change how you react to such colleagues.

Learning to deal with difficult people is vital for us to stay mentally & physically healthy, thrive at our jobs and advance our careers. Avoid conflict and wasting precious time and energy over negative emotions with these simple methods:

Stay calm

After dealing with such unpleasantness for awhile, you learn to see it in advance. Plan how to handle it proactively. Rather than reacting emotionally, stay calm and don’t react at all. Use your experience to your advantage and visualize past scenarios in your head. Did your reaction worsen the conflict?

Get some perspective from others

A difficult colleague usually rubs other co-workers the wrong way too, so consult with other colleagues who have experienced a similar situation and seek their advice. They might be able to see things from a different angle and offer a different take on the situation.

Learn to compromise

The most important skill in the hospitality sector is being flexible and knowing when to let go of your ego. Working out an amicable solution that works for both you and your colleague is the best way to resolve issues without letting it affect customer service or operations. The important thing is to be able to figure out a plan to work together.

Shift your perspective

Sometimes, taking the high road is the best approach to handling daily conflict. Your colleagues’ circumstances and how they deal with work pressure may be the cause to their unpleasant behavior. Trying to understand what is causing their behaviour may help you diffuse the conflict. Maybe the behaviour has nothing to do with you so don’t take it personally.

Role model the behaviour you seek

Play fair and demonstrate the behaviour you want to see, irrespective of position or department. When colleagues see you being able to manage unpleasant situations calmly and without emotion will have a knock on effect, one that will hopefully foster internal reconciliation before a customer service experience goes south.

Involve a third party

If you have no luck working out things between the two of you, consider getting HR or a supervisor involved immediately. Having an unemotionally-involved third party can help look at the situation objectively and hopefully offer mutually agreeable solutions for both sides.