Articles Career tips

What to do if you lose your job

Let’s face it, the hospitality industry has been devastated by the pandemic.  What to do if you lose your job? First, stay positive. Here are a few steps to help you prepare and find a new job.

Know your rights

Make sure you are familiar with local labour laws regarding your termination entitlements. Ask HR to explain your final pay and how it is calculated. 

Exit interviews

Losing your job is going to be rough but don’t let your emotions control you.  Try not to get mad at HR or your manager, as they may very well be the next to exit the company.  If possible, ask for an exit interview.  This will be your last chance to get meaningful feedback with regards to your performance and to seek advice on how to find your next opportunity.

Reference letter

Ask for a formal reference letter and make sure it states you lost your job because of corporate downsizing due to the economic downturn.  You should also try to get a personal reference letter from your boss too.

Update your resume

It’s time to reflect on your career.  Write your new resume from a fresh perspective.  Be sure to include your job duties, strengths, skills and achievements from all your jobs.  For each job you apply to, consider adapting your resume to match the job requirements.

Job hunt

Treat job hunting as a job.  Set a plan, schedule time to look for opportunities, apply to jobs and prepare for interviews. Stay organized.  Research and create a list of companies where you want to work – competitors/customers/vendors of your previous employer(s) and potentially other companies where your skills can be applied. Many use of job alert functions on job sites so you receive notifications of new suitable jobs.


Since your job hunt is not a secret, openly use every resource available to you.  Announce you are open to new opportunities on your LinkedIn profile.  Use your network of contacts, former colleagues and employers for job referrals and support.  Make your headhunter network work for you and pass them your updated resume.  Stay tuned to people movements, potential career leads, and make valuable connections with people in your industry.

Brush up on your interview skills

Treat your first few interviews as practice. Think about how you could have answered those questions better.  With this in mind, arrange your interview schedule so that you have a few “practice” interviews!

Spend time with former colleagues, mentors and people in the industry. Talking shop in a relaxed environment will increase your confidence.

Hit the books

Remember the “development suggestions” from your performance reviews?  This is the best time to take that advice and improve your skills.  Consider online courses so that your course work will not interrupt your job hunting. Also make sure you are taking courses that provide you accreditation that fills the time gaps in your resume!

Keep busy

Consider freelance or consulting work. It can be a great way to continue to gain experience while waiting for the right job to surface. If your background experience is feasible for freelance work, take advantage of it. Alternatively, pick up a part time job to make some money or do some volunteer work to give purpose to your daily life.

Stay positive

Positivity will get you through this trying period. Trust your own skills and that you will find an opportunity soon. Stay positive and stay COVID-negative!

Articles Career tips

Dealing with difficult colleagues

Dealing with colleagues who are condescending, less than competent, or never pull their weight? Tired of co-workers who make your job living hell? You may not have the power to change who you work with, but you do have the power to change how you react to such colleagues.

Learning to deal with difficult people is vital for us to stay mentally & physically healthy, thrive at our jobs and advance our careers. Avoid conflict and wasting precious time and energy over negative emotions with these simple methods:

Stay calm

After dealing with such unpleasantness for awhile, you learn to see it in advance. Plan how to handle it proactively. Rather than reacting emotionally, stay calm and don’t react at all. Use your experience to your advantage and visualize past scenarios in your head. Did your reaction worsen the conflict?

Get some perspective from others

A difficult colleague usually rubs other co-workers the wrong way too, so consult with other colleagues who have experienced a similar situation and seek their advice. They might be able to see things from a different angle and offer a different take on the situation.

Learn to compromise

The most important skill in the hospitality sector is being flexible and knowing when to let go of your ego. Working out an amicable solution that works for both you and your colleague is the best way to resolve issues without letting it affect customer service or operations. The important thing is to be able to figure out a plan to work together.

Shift your perspective

Sometimes, taking the high road is the best approach to handling daily conflict. Your colleagues’ circumstances and how they deal with work pressure may be the cause to their unpleasant behavior. Trying to understand what is causing their behaviour may help you diffuse the conflict. Maybe the behaviour has nothing to do with you so don’t take it personally.

Role model the behaviour you seek

Play fair and demonstrate the behaviour you want to see, irrespective of position or department. When colleagues see you being able to manage unpleasant situations calmly and without emotion will have a knock on effect, one that will hopefully foster internal reconciliation before a customer service experience goes south.

Involve a third party

If you have no luck working out things between the two of you, consider getting HR or a supervisor involved immediately. Having an unemotionally-involved third party can help look at the situation objectively and hopefully offer mutually agreeable solutions for both sides.